Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Orders placed after 2:00 PM ET start processing the next business day. During big releases and holiday weeks processing can run to the top of that range. You get a shipping confirmation with a tracking number the moment the label is created.

Pre-order items do not ship until the release date. See Pre-orders.

It is in your shipping confirmation email and under Track my order (or in the Shop app if you ordered there). Tracking can take up to 24 hours after the label is created to show its first scan. If there is no scan after 2 business days, email us with the order number and we will check the package with the carrier.

USPS, UPS or FedEx, chosen by package size, weight and destination. High-value orders may ship with signature confirmation. Delivery estimates shown at checkout come from the carrier and are not guaranteed by Triad.

Shipping is calculated at checkout from live carrier rates for your address and the size of the package. Local customers can choose free pickup at Triad Wellington.

Most of our shipments go UPS or FedEx, which cannot deliver to a PO Box. If you enter one, we will email you for a street address before the order ships. Reply with the full street address and we continue processing; reply "cancel" if you would rather cancel.

Email office@triadgroup.shop right away with the order number and the correct address. If the order has not shipped we update it. Once it has shipped we cannot redirect it; Triad is not responsible for orders sent to an incorrect or incomplete address entered at checkout, and reshipping a returned package is charged at the carrier rate.

Yes, with a signed Freight Forwarder Risk Acknowledgment form and a copy of your ID, which we will email you. Once the package is delivered to the forwarder, the risk of loss, delay or damage beyond that point is yours.

Checkout shows the carrier rates available to your country. Duties, taxes and customs fees are charged by your country and are not included in our shipping price. Refused or undeliverable packages come back to us; original shipping is not refunded and reshipping is charged.

Carrier scans can skip a few days, especially around weekends and release weeks, and most packages arrive on their own. If there has been no scan for 5 business days, email us the order number. We open a trace with the carrier, and if the package is confirmed lost we file the claim as the shipper and take care of you from there. You do not need to file anything yourself while the package is still in transit.

First, look around: all entrances, with household members and neighbors, the front desk or mailroom, and any parcel locker. Carriers sometimes scan a package Delivered a few hours before it actually arrives, so give it until the end of the next day.

Still nothing? Once the carrier has scanned a package Delivered, Triad is no longer liable for it, so the claim is filed by you as the recipient. Use the carrier links below. Email us at the same time and we will send you the proof of shipment and any details the claim asks for, and chase the carrier from our side. If your tracking shows the delivery address was not yours, tell us; that is a carrier misdelivery and we will push the trace.

Keep everything: the box, the packing material and the item. Within 7 days of delivery email office@triadgroup.shop with your order number, clear photos of the outer box, the inside packaging and the damage, and a sentence on what is wrong. We file the carrier claim and get back to you with the resolution once the review is done. Reports after 7 days or without photos cannot be claimed with the carrier.

Email us within 7 days with the order number and a photo of what arrived. That is our mistake to fix, and we will ship the correct item or refund the missing one.

It is not late. The estimated delivery date on Shopify's order and shipping emails is an automatic estimate based on our normal 1–3 day processing time; the system does not know the item is a pre-order. Your pre-order is held until the product's release date, then packed and shipped in release order.

The real date is on the product page: every pre-order listing says "Presale item with an estimated shipping date of MM/DD/YYYY". That is your release and ship date. Release dates come from the manufacturer and can move; when they do, the product page is updated and we post changes on Discord and social. You do not need to contact us before that date.

Mixed orders are held and ship together once every item is in. If you want the in-stock items now, place them as a separate order or email us; a split shipment is charged the second shipping cost.

Yes, before it ships, with a 10% cancellation fee on the order total (including shipping and tax). A manufacturer release delay does not waive the fee. Once a pre-order has shipped it cannot be cancelled. If the manufacturer cancels the product or cuts our allocation so we cannot fill your order, you get a full refund with no fee.

Allocations are filled in the order the pre-orders were placed. Anything we cannot fill is refunded in full, no fee, and you are emailed the moment we know.

No. The price you paid is the price you keep, up or down.

If it has not shipped, email office@triadgroup.shop with the order number and we cancel and refund it. Pre-orders carry the 10% fee. Once a package has shipped it cannot be cancelled; you can refuse delivery, but original shipping is not refunded and return shipping is deducted.

Because of the nature of collectibles, these are final sale: all trading card game singles and sealed product, blind boxes and mystery items, digital products and gift cards, personalized items, and luxury watches, graded cards and high-value collectibles (unless defective). Other items can be returned within 7 calendar days of delivery in original condition with all packaging and paperwork. Shipping is non-refundable and return shipping is on you unless the error was ours.

Report it within 7 days of delivery with photos to office@triadgroup.shop. Confirmed defects and our own errors are fixed at our cost, including return shipping when a return is needed. Factory-sealed product is checked for tampering before it ships; if a seal looks wrong on arrival, photograph it before opening.

Refunds go back to the original payment method as soon as they are approved. Banks and card issuers usually post them within 5–10 business days. Store credit, where offered, is issued the same day.

We verify orders where the billing and shipping address do not match, where the address is new to us, or where our payment system flags a risk. It protects you as much as us. Reply to the email from the address on the order confirming that you placed it and that the shipping address is correct; the order is released as soon as we hear back. If we do not hear back within 24 hours the order may be cancelled and refunded so your money is not held.

Only in two cases: freight-forwarder addresses and orders our fraud screen flags. A photo of a government ID matching the name on the order is enough; cover anything you do not want us to see except your name and photo. We do not keep it after the check.

Triad Wellington, 3380 Fairlane Farms Rd, STE 5, Wellington, FL 33414. Choose Pickup at checkout. Orders are usually ready within 24 hours and you get an email when yours is. Bring the confirmation email and photo ID. Pre-order pickups are ready on release day.

Yes, before it ships. Email us the order number; we change the method and refund or charge the shipping difference.

Store credit is redeemed in person at our stores on merchandise across all Triad divisions. It cannot be applied to presale items, promotions or already-discounted pricing, has no cash value, and cannot be transferred.

Codes cannot be combined with each other or with presale pricing, and most exclude sealed product on release week. Codes cannot be applied after an order is placed, so check the total before you pay. If a code we sent you personally will not apply, email us before ordering and we will fix it.

Rewards vouchers have a minimum purchase and an expiry printed on the voucher, apply to in-stock merchandise, and cannot be used on presale items. One voucher per order.

Yes. Triad is an authorized retailer for every game we carry and buys directly from the publishers' distributors. Sealed product ships as it arrives from the distributor; minor shelf wear, corner dings or a shifted shrink wrap on the outer box are normal and are not defects.

Near Mint unless the listing says otherwise. Anything Lightly Played or below is labelled in the title and priced accordingly. If a card arrives below the listed condition, email us a photo within 7 days.

If you can add it to cart it is in stock or on pre-order (marked PRE / PRESALE in the title). For anything else, email us the product name; we check allocations with our distributors and reply within 1–2 business days.

Yes, singles and sealed, at the counter in Wellington and by mail. Start on Sell Your Cards.

Every event is on our events calendar; tickets are bought there or in store. Event tickets are non-refundable but transferable up to the start time. Weekly locals, league nights and Learn to Play sessions are listed the same way. Join the Discord for pairings, changes and prize announcements.