Store Credit / Returns / Cancelations Policy

TRIAD GROUP

Returns, Refunds & Pre-Order Policy

Triad Cards & Gaming • Triad Gold & Silver • Triad Collectibles Vault • Triad Timepieces

At The Triad Group, customer satisfaction is important to us. We aim to provide clear, fair, and consistent guidelines for pre-orders, cancellations, and returns while protecting the integrity of our products, including trading cards, collectibles, and luxury items.

Store Credit Policy

Store credit issued by The Triad Group and its affiliated divisions (Triad Cards & Gaming, Triad Gold & Silver, Triad Collectibles Vault, Triad Timepieces, and Triad Group Events) is valid for in-store merchandise purchases only.

Store credit cannot be redeemed for:

• Presale or pre-release items, including but not limited to sealed products, exclusive drops, or early-access merchandise.

• Any special, one-time, promotional, custom-order, or discounted pricing offered to a customer or sponsored player. Store credit may not be combined with any such offer. Triad reserves the right, at its sole discretion, to determine whether store credit may be applied to any given order and to decline its use in any instance where it would stack with or reduce a special price already extended.

Store credit holds no cash value and may not be exchanged or transferred. All store credit must be used in person at participating Triad retail locations.

Triad reserves the right to modify or revoke store credit privileges at any time in cases of misuse, fraud, or policy violation.

Pre-Order & Pre-Release Policy

Pre-order and pre-release (“presale”) items are charged in full at the time the order is placed in order to reserve your allocation.

Cancellations. Pre-orders may be cancelled any time before the item ships. A 10% cancellation fee, calculated on the order total including shipping and taxes, will be deducted from your refund. This fee covers non-recoverable payment-processing and platform costs that Triad incurs when an order is cancelled. Once an order has shipped, it can no longer be cancelled and is subject to our standard Return Policy below.

Release dates & delays. Release dates are provided by the manufacturer and are subject to change. Products may arrive earlier or later than the estimated release window. If a product is delayed for any reason, including manufacturer delays, the order remains subject to the cancellation terms above; a delay does not waive the cancellation fee.

Mixed orders. Orders containing both pre-release and in-stock items will ship together once all items are available. To receive in-stock items sooner, please place them in a separate order.

Street date. Per manufacturer policy, we cannot deliver or release a product before its official street/release date, nor release a product in our stores before the release date.

Manufacturer cancellation or allocation changes. If a manufacturer cancels a product, or if our allocation is reduced or fulfilled short, Triad may cancel the affected pre-order and will issue a full refund with no cancellation fee.

High-value divisions. For bullion, coins, and timepieces (Triad Gold & Silver, Triad Timepieces), pre-order pricing may be tied to prevailing market or spot pricing at the time of fulfillment where noted at the point of sale.

Refunds. Approved pre-order cancellations are refunded to the original payment method, less any applicable cancellation fee, in accordance with our Refund Processing terms.

General Return Guidelines

• All returns must be requested within 7 calendar days of delivery.

• Items must be returned in the exact same condition they were received, including all original packaging, tags, and certification documents (if applicable).

• Shipping and handling fees are non-refundable. Customers are responsible for return shipping costs unless the product was defective or incorrect due to our error.

• Refunds are issued on a case-by-case basis, in accordance with this policy and applicable law.

Non-Returnable Items

The following items are final sale and cannot be returned:

• All trading card game (TCG) singles and sealed products, including booster packs, booster boxes, Elite Trainer Boxes (ETBs), and similar sealed items.

• Blind boxes, mystery products, or surprise items.

• Digital products, gift cards, and downloadable items.

• Personalized or custom-made products.

Collectibles, Watches & High-Value Items

• Luxury watches, graded cards, coins, and other high-value collectibles are final sale unless defective upon arrival.

• Any defect or issue must be reported within 7 days of delivery, with photo evidence.

• Returns must include all original certification, packaging, and documentation. If these are missing, the return will not be accepted.

Defective or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us at support@triadgroup.shop within 7 days of delivery with photos of the issue.

• We will provide instructions for return shipping. In these cases, shipping costs may be covered by The Triad Group.

Refund Processing

• Refunds will be issued back to the original payment method once the return is received and inspected.

• Refunds may take up to 10 business days to appear on your account, depending on your payment provider.

• Partial refunds or restocking fees may apply if items are returned missing packaging, documentation, or in different condition than originally shipped.